Updated 31/7/23

CYCLE HIRE TERMS AND CONDITIONS

Bikes and equipment can only be hired from Hidden Routes on completion of a Hire Agreement Form. Hidden Routes reserves the right to take a deposit to hold as security until the bike is returned in the condition it was hired out in. Upon acceptance of these Terms & Conditions a binding contract is formed between Hidden Routes and the hirer. We reserve the right not to accept or to fulfil a booking.

All Bookings are subject to availability. When a Booking is made by one person on behalf of another person or people that person confirms to Hidden Routes that he or she has the authority to make such a booking.

The Hire period commences on the day the cycle(s) and equipment is collected or dispatched to you and continues until the cycle(s) and equipment is returned to Hidden Routes.

HIRER’S TERMS AND CONDITIONS

You are responsible for ensuring that you are physically fit enough to undertake cycling any distance or compete in events using Hidden Routes Cycle(s) or Equipment you have booked. Hidden Routes does not accept any responsibility for your failure to complete your Hire period due to lack of fitness, illness or injury. Hidden Routes does not accept liability for death, personal injury, loss or damage to personal effects to any participant, nor can Hidden Routes accept any responsibility for delays or changes to your period of Hire due to weather, strikes, or other causes.

You accept that cycling on a public highway carries its own risks and you have made your booking on the basis that you undertake the hire at your own risk. You understand and accept that Hidden Routes advises the wearing of cycle helmets at all times when riding.

The minimum legal age for riders is 14 years.

You will ride your cycle responsibly at all times. You will not hold Hidden Routes responsible for any loss, damage or injury including death to persons or property with regard to the use of the cycle(s) and equipment hired. You accept responsibility to indemnify Hidden Routes against any claim, interest, demand or expense in respect of such injury or damage.

Hidden Routes recommends that you have suitable insurance cover at all times during the period of your hire.

You are responsible for all cycles and equipment hired or loaned and it is your responsibility to keep these items safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear.

Any damage caused due to crash or neglect is the customer’s responsibility and will be charged for.

You will notify Hidden Routes immediately of any loss, damage or theft to the hired cycles or equipment however caused. You will be responsible for paying Hidden Routes the reasonable costs of repair or replacement for any such loss, damage or theft.

You will not offer for sale, sell, dispose, mortgage, lend, pledge or otherwise part with possession of the hired cycle(s) or equipment.

Hidden Routes staff are usually available by phone or email to help out with any problems during the hire period; however it is the customer’s responsibility to assemble, set up and keep a check on the bike they have hired. Whilst Hidden Routes will always do it’s best to have staff available during the hire period this cannot be guaranteed.

PAYMENT TERMS

Payments are collected on booking the bike.

Cancellation 30 days prior: Customers can cancel a booking more than 30 days before the scheduled hire start time with no penalty. A full refund or rescheduling option will be provided.

Cancellation 29-8 days: Cancellations made 29 -8 days before the scheduled hire start time may be subject to a cancellation fee of 50% of the total cost. The remaining amount will be refunded or can be applied toward a future hire.

Cancellation 7 days or less or no-show: Cancellations made 7 days or less before the scheduled hire start time or no-shows will be charged the full hire cost, and no refund or rescheduling option will be available.

Hidden Routes will consider individual cases in extraordinary circumstances.

If Hidden Routes deems the weather to be unsafe for riding the bikes (e.g. ice) a full refund will be given.

In consideration of our arranging and fulfilling your hire in accordance with these terms and conditions you will pay Hidden Routes the total price for your period of hire set out in the Hire Agreement Form in advance of the hire commencing.

Late return of the Bike will be charged at twice the published hire rate for each day/ part day that the bike is returned late.

A deposit will be taken in the form of photo identification. Hidden Routes will also take and securely store debit or credit card details in case the hired cycles and/or equipment are not returned or not returned in the agreed condition. Hidden Routes may also take a monetary deposit. If a deposit is taken it will be returned at the end of the hire period provided that;

Any cycles and/or equipment hired or used are returned in an undamaged condition to Hidden Routes.

Any cycles and/ or equipment hired or used are returned within the arranged hire period at an arranged time and place to Hidden Routes

Hidden Routes reserve the right to charge reasonable charges until such time when cycles and/ or equipment concerned have been returned to Hidden Routes. In the case of cycles and/or equipment left or returned damaged, you are responsible for any costs incurred and sustained in replacing or repairing (whichever the cheaper) the items concerned to a condition equivalent to that prior to the Hire.

In all cases normal wear and tear as defined by the products manufacturer or supplier is accepted and allowed and is included in any hire price

In all cases, the security/damage deposit can be used as a deposit against the costs or charges mentioned herein.

PERSONAL SAFETY

It is the rider’s responsibility for their own safety. Cycling involves personal risk and you must ride responsibly.

Injury(s) and/or death associated with the sport of cycling may result from weather, excessive speed, collision with inanimate objects or other persons, rider inexperience, error or abuse of equipment.

First time or novice bikers should use the equipment under the supervision of an experienced rider.

You must not cycle under the influence of alcohol, strong medication, other drugs or fatigue.

OUR LIABILITY TO YOU

Hidden Routes will not be liable to you where any alleged loss or damage results from;

Any of your own actions or omissions;

The action or omission of a third party not connected with the provision of your bike hire:

An event or circumstances which we could not have predicted or avoided even after taking all reasonable care;

Where any loss or damage is considered to be indirect or consequential loss.

Except in respect of death and personal injury, in respect of which no limit of liability shall apply, Hidden Routes’s total liability to you under this contract between us shall be limited to the total cost of your Booking.

Hidden Routes shall have no liability to you if we are unable to fulfil a Booking due to an event of Force Majeure. In the event of Hidden Routes being unable to fulfil your booking our liability to you shall not exceed the agreed cost of the hire.

Your personal details will be stored and processed as per our privacy policy.